bBased on Law No. 21 Year 2011 on the Financial Services Authority (FSA), the FSA was formed and based on the principles of the principles of good governance, which include independence, accountability, responsibility, transparency, and fairness (fairness).
FSA in carrying out its duties and powers are based on the following principles:
Principles and principles is in line with the disclosure as contained in Act 14 of 2008 on Public Information (KIP).
FSA to open up to the public's right to obtain public information about the implementation of the FSA, with due regard to the protection of human rights of individuals and groups, as well as state secrets, including confidential as defined in the legislation.
The public can obtain information via the website www.ojk.go.id. FSA also provides Public Info menu to facilitate and speed up the search of data and information.
In addition, the public can obtain public information through the following means:
OFFICERS OF MANAGEMENT INFORMATION AND DOCUMENTATION
PPID FSA established based on the Law No.14 of 2008 on Openness of Public information (KIP). With the formation of the FSA PPID, applicant information in accordance with their rights can obtain public information generated by the FSA in accordance with the provisions of Law No. 14 of 2008.
FSA PPID address:
Ministry of Communications and International FSA
PPID Coordinator FSA
Sumitro Djojohadikusomo Building 2nd Floor
Jl. Lapangan Banteng Timur 2-4
Tel: 021-2960 0000
REQUEST PUBLIC INFORMATION
The applicant can obtain information about public information produced by the FSA following the applicable procedures.
To obtain information, it is very easy with a variety of options:
Your request for information will be answered within a maximum of 10 Business Days (HK). If necessary, it can be extended 7 HK accordance with the Freedom of Information Law.
CUSTOMER SERVICE FSA
Consumers and the public can submit requests for information or complaints relating to the characteristics of the financial services sector, services, and products to the FSA through means that include:
a. Written Letters
The written letter addressed to:
Member of the Board of Commissioners Financial Services Authority
Field of Education and Consumer Protection
Radius Prawiro Tower, 2nd Floor
Bank Indonesia Office Complex
Jl. MH. Thamrin No. 2
Central Jakarta 10350
Operating hours: Monday to Friday, 08.00 until 17.00 (Except Holidays)
Requests for information and complaints can be submitted via email to the address: firstname.lastname@example.org
d. Online Complaint Form
Consumers or the public can submit complaints through an electronic form available at the address
(Tel: 021-2960 0000, INFORMATION SERVICES)
If you need an explanation of the FSA by means of telephone communication, please contact FSA at the phone number:
Operational hour: Monday to Friday at 07.30 until 16.00
For those of you who want to visit the FSA to ask directly about the functions and duties of the FSA or any other public about the FSA. You can visit:
Directorate of Communication FSA
Sumitro Djojohadikusomo Building, 2nd Floor
Monday to Friday, at 07.30 until 16.00